Our Shipping Policy
Our Shipping Policy ~
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates ~
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: For Harnesses/Leashes, We offer $3 flat rate shipping to Domestic U.S. States.
Local delivery ~
If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Free local delivery is available for all orders over Orange County, CA area.
Deliveries are made from 10:00am - 5:pm (Pacific Time) on Monday thru Saturday We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping ~
We offer international shipping to the following countries: [availability shown during checkout].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [availability shown during checkout].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. Delivery timelines range from 8 to 20 days ~ Expectations can vary greatly depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CatWalk Harness is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.